Privacy Policy

Overview

Section 1

Realty commits to protecting the privacy and personal information of our customers. This policy explains how we collect, use, store, and protect your information.

By using our services, you agree to the terms in this privacy policy.

We strictly adhere to the laws and regulations of Vietnam regarding the protection of personal data and international security standards.

Collection

Section 2

We collect information when you:

Fill out a contact form or register for consultation

Call or email us

Participate in events or promotions

Use features on our website

The types of information we collect:

Personal information: Name, phone number, email, address

Professional information: Company, job position, income

Needs information: Type of property interested, budget, area

Technical information: IP address, browser, device access

Usage

Section 3

We use your information to:

Provide consultation and support services

Send information about suitable projects

Contact and arrange appointments

Improve service quality and user experience

Send newsletters and promotional information (if you agree)

Comply with legal and regulatory requirements

We commit:

Only use information for the purposes stated

Not sell or rent personal information

Get permission before using for other purposes

Sharing

Section 4

We may share your information with:

Trusted partners:

Project developers (when you are interested in specific projects)

Partner banks (when you need financial support)

Valuation companies (when necessary)

Service providers:

Technology companies supporting website operations

Email marketing and SMS services

Analytics and statistics services

Legal requirements:

Government agencies with authority

Court or investigation requests

All partners have signed confidentiality agreements.

Security

Section 5

We apply strict security measures:

Technical security:

SSL/TLS encryption for all data transmission

Firewall and intrusion detection system

Periodic data backup and security

Regular security updates

Physical security:

Data center protected 24/7

Strict access control

Surveillance cameras and alarm system

Human security:

Training employees on information security

Sign confidentiality agreements with all employees

Periodic audits and security checks

Cookies and tracking

Section 6

Our website uses cookies to:

Remember login information and preferences

Analyze user behavior to improve services

Display ads that match your interests

Đo lường hiệu quả của các chiến dịch marketing

The types of cookies we use:

Essential cookies: Cannot be disabled, required for website operation

Analytical cookies: Google Analytics, Facebook Pixel

Marketing cookies: Ads and remarketing

Optional cookies: Remember language, interface

You can manage cookies through browser settings.

Your rights

Section 7

You have the following rights regarding your personal information:

Access rights:

Request to view the information we store about you

Know the source and purpose of collecting information

Edit rights:

Update inaccurate personal information

Supplement missing information

Delete rights:

Request deletion of personal information (in some cases)

Withdraw consent provided

Restriction rights:

Request to stop processing information in some cases

Refuse to receive email marketing

To exercise these rights, please contact us.

Retention

Section 8

Information retention period:

Customer information:

Potential customers: 3 years from the last contact

Customers who have transactions: 5 years after the last transaction

Legal information: According to legal regulations

Technical data:

Website access logs: 12 months

Cookies: Depending on type (from session to 2 years)

Analysis data: 26 months

After the specified period:

Information will be deleted or anonymized

Only kept when there is a legal request

Protection of children

Section 9

We commit to protecting the privacy of children:

We do not intentionally collect information from children under 16 years old

We require parental consent for children aged 16-18

If we discover that children's information is not collected according to regulations, we will delete it immediately

Parents have the right to:

View the information provided by their children

Request to edit or delete information

Update policy

Section 10

The privacy policy may be updated:

Reasons for update:

Changes in legal regulations

Improve service and new features

Feedback from customers and regulatory authorities

When there are changes:

Notify at least 30 days in advance

Send an email notification to registered customers

Post a notice on the website

Update the effective date

Continuing to use our services after changes is understood as your agreement with the new policy.